About us
Established for more than 13 years, Waves supplies hand car wash and valeting services to supermarkets, property owners, retailers and car park operators from nearly 300 locations across the UK. We have developed a brand that provides a highly professional level of service to our customers and our Landlords.
We offer our Franchise Partners a turn-key business with a fully equipped car valeting centre, full training and ongoing support in all areas of the business as well as the opportunity to trade from some of the best retail locations available with Landlords including Tesco, ASDA and Sainsbury's.
Working together to make our customers smile
We work hard with our Franchise Partners to consistently deliver the highest levels of customer service, compliance and marketing: all our Franchise Partners are fully trained in every aspect of the business (including Health & Safety, ethical employment practices and environmental compliance) to ensure that the Waves model is industry leading.
We are also committed to innovation, and the importance of continuous reinvestment in developing and improving the customer experience and operating transparency.As part of this, we launched our bespoke software system in 2015 and have continued to develop this year on year; the system gives our customers a genuinely industry-leading customer journey and greater security through an onsite booking-in system and a customer pre-booking app that offers a secure payment method.
All Franchise Partners have access to this system which offers you a powerful business management and accounting tool that enables you to monitor and improve daily operations.
Working for yourself, not by yourself
We pride ourselves on our family values and the culture of support and collaboration that this entails; Waves Franchise Partners are supported by a team of people with this support led by your dedicated Regional Manager who supports your business development through on-site coaching and mentoring.
We have 2 training centres as well as a Franchise Support Team who together provide additional ongoing training as well as valeter certification programmes and customer experience development support.
Also, in the field we have a full-time maintenance team to keep your sites operational. At our London offices we have a team of people to support your business including: innovation / IT / model development; maintenance support, trade effluent and planning; customer experience / complaints; finance and marketing:offering national and local marketing support through social media, national promotions and ad artwork.
Get in touch to find out more!